Vd88 Privacy Policy — Your data is safe with us

Vd88 (vd88.wine) is a trusted online gaming and entertainment platform in Bangladesh. We believe every user's privacy is a fundamental right, and we are fully transparent about how your personal information is collected and managed.

This Privacy Policy ("Policy") applies when you use vd88's website, mobile app, or any other channel through which our services are accessed. It explains what information we collect, why we collect it, and how we keep it secure.

Vd88 operates under a Curaçao eGaming license and complies with international data protection standards. Your information is a trust placed with us — and we protect it with care.

We collect various types of information when you register and use our services on vd88. Below are the categories and details of the information collected:

We only ever collect information that is necessary. Requesting unnecessary data goes against our policy.

Vd88 never collects information without purpose. Every piece of data we gather has a specific reason behind it:

• Account creation and management: To verify membership and ensure secure login.
• Identity Verification (KYC): For age verification, fraud prevention, and compliance with licensing requirements.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: For support tickets and assistance with issue resolution.
• Responsible Gaming: To monitor gaming behavior and identify problematic gaming patterns.
• Security Assurance: To prevent unauthorized access and cyberattacks.
• Service Improvement: For analytics purposes to improve the user experience.
• Legal obligations: To meet regulatory requirements.

Collected data is used solely for specified purposes. vd88 uses your information for the following:

First, we analyze login data and device information to keep your account secure and detect suspicious activity. This is done solely for your protection.

Second, we may analyze your usage history to show you relevant promotions and offers. You can opt out of marketing emails at any time.

Third, as part of our responsible gaming program, we monitor gaming patterns. If any at-risk behavior is detected, we proactively reach out to offer support.

Vd88 never sells your personal information. However, data may be shared with specific third parties in the following limited circumstances:

• Payment Processors: With Mobile Banking, Nagad, or banking partners to complete your transactions.
• Identity Verification Services: With approved verification agencies for the KYC process.
• Legal authorities: When required by court order or government directive.
• Licensing Authority: To meet Curaçao eGaming regulatory requirements.
• Anti-money laundering: With financial crime prevention agencies when required.

Outside of the above cases, your information is never shared with any third party. All third-party partners are required to comply with our privacy standards.

Vd88's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential cookies: Required for login sessions and site security. Without these, the site cannot function properly.
• Functional cookies: Remembers your language preference and interface settings.
• Analytics Cookies: To understand which pages are most visited — fully anonymized data.
• Security Cookies: Helps detect fraud and bots.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain site features.

Vd88 does not retain your information indefinitely. Storage periods are defined based on the type of data:

• Account information: For the duration the account is active, and a minimum of 5 years after closure (legal obligation).
• Financial transactions: Minimum 7 years — in compliance with anti-money laundering regulations.
• KYC documents: 5 years after account closure.
• Support Contact: Up to 3 years after issue resolution.
• Cookie and session data: Upon session expiry or a maximum of 1 year.
• Marketing Preferences: Deleted immediately upon opting out.

Once the retention period expires, data is securely deleted or fully anonymized so it can no longer be linked to any individual.

Vd88 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

Age verification is mandatory during registration. Should a minor's data enter our system for any reason, it will be deleted immediately upon a guardian's request and the associated account will be closed.

The vd88 platform may reference third-party services from time to time, such as payment gateways or game provider interfaces. These third parties have their own privacy policies that are beyond our control.

We recommend reading the privacy policy of any third-party service before using it. vd88 is not responsible for how your information is handled on third-party platforms.

• Payment processors operate under their own security standards.
• Game software providers do not store any personal information on their servers.
• If you receive any suspicious requests, please notify us immediately.

Vd88 uses industry-standard security technology to protect your information. Our security framework is multi-layered:

• 256-bit SSL/TLS Encryption: Active across all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Periodic reviews conducted by independent third-party experts.
• Employee training: Regular staff training on data handling practices.
• Access control: Only authorized personnel have access to specific data.

Please keep in mind — no platform can guarantee 100% security online. Your vigilance matters too. Use a strong password and never share your login credentials with anyone.

Vd88 reserves the right to update this Privacy Policy as needed. Any changes will be reflected on this page with a revised date.

Notice of significant changes will be sent to your registered email or posted within the platform. Continued use of the platform after any changes takes effect means you accept the updated policy.

• The date of the latest update is always displayed at the top of the page.
• Previous versions may be available upon request through our support team.
• If you object to the updated policy, you may request to close your account.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

To request deletion, correction, or access to your data, please write to us from your registered email and clearly state the nature of your request. We will respond within the timeframe required by applicable law.